We collect information such a credit card info, address, e-mail address and phone number for the purpose of processing your order. We do not retain credit card information.
Information provided to us is not shared with others.
Customers can correct their information by contacting us at firstname.lastname@example.org or calling 909.659-6420.
The information provided is SSL secured which is a global standard security technology that enables encrypted communication between a web browser and a web server.
Changes to our privacy police will be prominently posted to our web site main page at oldwestorganics.com.
Concerns about misuse of personal data can be addressed by contacting us at at email@example.com or calling 909-659-6420
oldwestorganics.com follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
oldwestorganics.com is not partnered with any advertising partners.
Note that oldwestorganics.com has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites. What Are Cookies?
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. oldwestorganics.com does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Terms of Service:
Orders will be processed within 24 to 48 hours after the receipt of the order. Please take this into account when determining when you need to receive the order, i.e. an order received on Monday, shipped via ground, will be processed on Tuesday and will not be produced and shipped until the following Monday.
Orders using ground are shipped on Monday only. Orders shipping 3 Day are shipped on Monday and Tuesday. Orders being shipped 2 Day are shipped on Monday Tuesday and Wednesday. If your order is placed on Thursday, Friday, or Saturday it will be shipped on the following Monday. If the shipping date falls on a Friday, Saturday or Sunday, the order will not ship until the following Monday, holidays excepted.
No minimum required
Shipping costs are calculated and displayed at checkout. You may choose from several shipping methods, Ground, 3 Day, and 2 Day, and overnight. We will attempt to provide you with the lowest shipping costs available. We package our products in extra strong containers to ensure that your order arrives like it was when it left our kitchen
Saturdays, Sundays and Holidays are not “ship-out” or count as “in-transit” days and arrivals on Sundays or Holidays are not offered. (Deliveries On Saturday Utilizing 2 Day Air or Next Day Air w/Saturday Delivery Is Available for Most Areas). You can place your order now for a future delivery date (if desired) by entering it in the comments section at check out.
In order to ship to multiple locations, you will need to place separate orders. Separate shipping costs apply when shipping to multiple locations.
Multiple orders shipped to the same location will not be charged a separate shipping fee.
If you are shipping to 5 or more locations, please contact us using the Contact Us link at the top of the page.
We cannot fully guarantee shipping to hospitals, universities, hotels or resorts.
Please always try to choose a shipping address where someone will be able to sign for the delivery. It is at the discretion of the carrier to leave a package at the doorstep. We cannot be held responsible for unclaimed packages due to incorrect addresses or packages that were not signed for and left outside.
All damaged packages must be signed for as such, to guarantee a refund or replacement at no extra charge to you.
Please Contact Us with any problems, for a full resolution.
Tracking info will be E-Mailed to you by 8 PM PST on the day the package has shipped
Conditions for Warm Weather Shipping for chocolate products:
Unfortunately, there are certain times of the year that require us to ship in insulated containers with ice packs to ensure that our product reaches you as is left our store. To cover the cost of the additional packaging, we must charge a fee for the packaging which is added to the shipping rates charged by our carrier. We do not add any handling charges to the packaging.
• Conditions apply to AL, AZ, CA, FL, LA, MS, ND, NM, TX for shipments from May 1 – November 13.
• Conditions apply to AK, AR, CO, DE, DC, HI, GA, ID, KS, NJ, NY, OK, SC, TN, UT, WV, WY for shipments from May 1 – October 31.
• Conditions apply to CT, IL, IN, IA, KY, MA, MD, ME, MI, MN, MS, MO, NE, NH, NC, ND, OH, OR, PA, RI, SD, VT, VA, WA, WI for shipments from May 1 – October 14.
An additional packaging fee of $10 is added at the time of billing.
Waiver of Warm Weather Shipping:
At your request, we will waive the Conditions for Warm Weather Shipping; however, the waiver of these conditions will result in a non-refundable, non-credited order.
• Non-refundable: If the total order is damaged or received in an unacceptable condition due to warm weather, and has been shipped during the period of Condition for Warm Weather Shipping where the Conditions of Warm Weather Shipping has been declined as specified for the shipping location, the cost of the shipment will not be refunded; including the cost of the order and applicable costs of shipping and packaging.
• Non-creditable: If an order is received and a portion of the order is in an unacceptable condition due to warm weather, and has been shipped during the period of Condition for Warm Weather Shipping where the Conditions of Warm Weather Shipping has been declined, as specified for the shipping location, the portion of the order in unacceptable condition will not be credited; including the cost of the items received as unacceptable or the applicable costs of shipping and packaging for the total order.
Warm Weather Waiver Request:
If you wish to decline Warm Weather Shipping you will be able to do so at checkout. You will not be charged Warm Weather Shipping fees; however the handling costs (non-warm weather shipping) and applicable shipping charges will be applied.
We charge a nominal handling fee, charged at check out to cover our handling and packaging costs.
01 – 15 Items: $3.00 16 – 38 Items: $5.00 39 or more: $7.50
Billing, Returns and Cancellations:
We do not bill your order until it has shipped.
Food products cannot be returned. All other products can be exchanged or returned if there is a problem. Please contact us at 909-659-6420 and we will be gladly help resolve any issue.
Cancellations may be accepted. If you wish to cancel your order, contact us immediately. Cancellations for orders shipping within 24 hours will not be accepted.
Updated June 26, 2019